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Our Service-Sequence
Callers of our service-numbers will be answered by especially on SportPlus-Products trained Agents which take care of questions regarding our products, parts orders and product complaints. We also offer customers the opportunity to e-mail us at Customer inquiries, parts orders, suggestions about our products and claims are processed by the customer service in Hamburg within the next working day. Trained staff will ensure that all services can be implemented in a timely and appropriate quality. Spare parts orders are put together carefully and thoroughly reviewed by our in-house service department. The dispatch of ordered spare parts is initiated within a very short time and usually gets within 72 hours to the customer. Should there be delays; any parcel that has left our warehouse can be tracked via the Internet. The customer can then be informed about the shipping status. This wide range of services offers both our business and the consumer great advantages. All service requests are handled at our central service department in Hamburg. This also offers our business customers are a great relief, because the consumer is referred through our communication-channels directly to our service department where he can be helped quickly and simply. |